Covid Policy

Given the current uncertainty due to Covid-19 and the Omnicron variant we’ve put some Frequently Asked Questions and a reminder of our Covid Policy below;

What is your Covid refund policy?
We offer a full money back guarantee if the match is cancelled and played behind closed doors due to Covid-19, or you can use the credit against another booking. If the fixture goes ahead with fans we cannot offer a refund. If the fixture is rescheduled we cannot offer a refund.

Can I get a refund if I cannot attend due to Covid travel/isolation restrictions?
Unfortunately we cannot offer a refund in these cases. Club Sports advises all attendees to purchase travel insurance to cover the duration of the booking, that includes if you are unable to travel/attend an event.

What happens if a fixture is re-scheduled?
If the fixture is re-scheduled the tickets/package will automatically transfer to the new date free of charge.

Can I get a refund if I decide not to attend an event/fixture?
Unfortunately we cannot offer a refund in these cases.

What happens if the game is moved to a new date?
Fixtures can change date and kick-off times can change as close as a couple of weeks before they’re played. Match dates and times are usually announced no later than 4 weeks before they are played. We will notify you by email once we get informed of any changes to a match date or time. Your hotel booking will be moved to the new dates if needed free of charge.

Will our seats be together?
Yes, we always guarantee seats together.

When will I receive my tickets?
No later than 3 days before the event/match.

Can I sell my tickets to some else?
No, tickets are no transferable once they have been sent.

Do you offer concessions for children and senior citizens?
Unfortunately we don’t – the football clubs or the hotels we work with don’t offer reduced rates.

Do you offer family rooms in hotels?
Yes, please contact us and let us know your requirements and we can offer a family package price.

Can I pay by cheque or cash?
No, we only accept credit or debit card payments.

Do I need Insurance?
Club Sports recommends that you purchase separate travel insurance including if you are unable to travel.

I have a query with a booking who can I contact?
If you have a query with a current booking please email bookings@clubsports.uk.com